Contact us
We set up and support Mega888 accounts, so this page is the way in rather than a formality. Message us on WhatsApp and a person who knows your account answers.
What we can help with
Installs, accounts, deposits, logins and the questions in between. If it is about getting you set up and keeping you playing, it is ours to deal with.
Things we can fix
- Getting the app installed. Android APK, iPhone setup, and the step where the install usually stalls.
- Opening your account, and the login details that come with it.
- Your first deposit, including which payment method to use where you are.
- A deposit that has not landed, or one that arrived for the wrong amount.
- A login problem. A password that stopped working, or an account you cannot get into.
- Questions about the games themselves: how a title works, what a bonus actually requires, how long a withdrawal normally takes.
Things we handle for you
- Withdrawals, from the request through to the money arriving. If it is held, we find out why.
- Verification documents, and the paperwork the platform asks for before a first payout.
- Bonus issues: whether you qualified, what the turnover requirement means, why a promotion closed.
- Accounts that have been suspended, blocked or closed. We find out what happened and take it up.
- A balance you think is wrong, checked line by line against your transaction history.
- A round you believe was settled incorrectly. We can raise it and have the game record looked at.
We handle the accounts we open for players, so anything about your balance, a deposit or a withdrawal should come to us first and we will deal with it. What we cannot do is change the platform's own rules on bonuses, wagering or game outcomes, because those are set by Mega888 rather than by us. If you are not sure which list your question belongs to, send it over anyway and we will route it to the right place.
For the platform's own channels, and how to spot the fake support numbers that get passed around in chat groups, see the customer service guide. For who runs this site and how it is funded, see about us. Requests about what we hold on you are covered in the privacy policy.
Where to send it
This site runs one contact channel, and it is below. There is no phone line and no live chat, so it is the only route you have to us.
Message us
+60 12-345 6789
Copy that into whichever app you already use. Include the page URL and what you expected to see, and the problem is usually obvious without a follow-up question.
Put the page and the problem in the subject line. "Broken link on the download page" tells us more in six words than a subject of "Question" ever will.
We read everything that arrives. Replies usually take a couple of working days, and a little longer around public holidays. We answer in English, Malay or Chinese.
What we cannot promise is a fix to something that is not ours to fix, such as a bonus rule set at platform level or the outcome of a settled game. When that is the case we will say so plainly, and tell you where it actually goes, rather than leave you hanging.
If your problem is with your account or money
Come to us first. We open these accounts and we support them, so the quickest route is the chat you already have with us rather than a general queue somewhere else.
Have this ready before you write
- Your username, spelled exactly as you registered it.
- The transaction reference for any payment you are asking about. It is on your bank or e-wallet receipt.
- A screenshot of the deposit confirmation, showing the amount, the date and the time.
- Which screen you were on when it went wrong, and what you expected to see instead.
- Anything we asked you for last time, so you are not starting the same conversation twice.
Two things stay with Mega888 rather than coming to us: the wording of a bonus rule you disagree with, and the outcome of a game round. Those are decided on their side. Send either one to us anyway and we will tell you what we can and cannot move.
Your password, your withdrawal PIN and your online banking login are never needed by support staff. Not to reopen a locked account, not to speed up a payout, not to fix a deposit. That goes for us as well, and we will never ask you for them.
If someone does ask, stop the conversation and send us a screenshot of it. A person asking for your banking details is not working for the platform, and if they are using our name we want to know.
Our account and login guide covers registration, verification and the paperwork the platform wants to see before a first withdrawal. It is worth reading before you write to us, because it answers a fair few of the questions we get.
Report a scam site
Copycat pages borrow the Mega888 name, the logo and often the whole layout. They are the most common way players lose money, and they change address faster than any blocklist can keep up.
If you run into one, tell us. We are not a regulator and we cannot take a site down, but we can warn readers about the pattern, and a report from someone who actually saw the page beats anything we could guess at.
What helps most:
- The full web address of the fake page.
- A screenshot, taken before it disappears. Those sites often vanish within days and reappear somewhere else.
- Where you found the link. A search result, a paid ad, a Telegram group, a message from a stranger.
- What it asked you for. Banking details, an upfront verification fee, a password, a deposit to a personal account. That detail is often more useful to us than the URL.
One thing to avoid: do not enter any details on the copycat site to test it. Look, screenshot, close the tab. There is a longer set of tells in the fake site section of our homepage.
Before you write
Three questions reach us again and again. Here are the short answers, so you know what to expect and what to have ready.
Can you reset my password?
Yes. Message us with your username and the phone number or email the account is registered to, and we will get you back in. Nobody can read your current password back to you, including us, because it is not stored that way. What happens instead is a reset.
My withdrawal is stuck. Can you chase it?
Yes, and that is exactly the kind of thing we are here for. Send the transaction reference, the amount and the date you requested it. We check where it has got to and come back with a real answer rather than "it is being processed". The usual cause is identity documents that have not been verified yet, which we can walk you through.
My bonus was not credited.
Tell us which promotion it was and roughly when you opted in, and we will check whether you qualified and what the turnover requirement asks for. Bonuses are credited on the platform's terms, so if the terms say you did not qualify, we will show you the line that says so. Read the turnover requirement first, because that is where most bonus disputes start.
If your question is not one of those, send it to +60 12-345 6789. The one thing
no agent can do is reverse a bet that has already been settled, so please do not ask us to
undo one. For questions about installing the app, the download guide
and the FAQ page answer most of them already.
Gambling should never be a way to make money. Set a limit before you start, treat losses as the cost of entertainment rather than something to win back, and stop when the limit is reached. If gambling has stopped being fun, or you are hiding it from people around you, that is the signal to take a break and talk to someone. Our responsible gambling page lists where to get help in Malaysia, Singapore and internationally.